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Your Vietnam visa application is underway, but your passport scan has been rejected—or you’ve been asked to upload a clearer copy. This is a common issue that can delay the processing of your Vietnam e-visa. In most cases, the problem is related to image quality rather than your passport itself. This guide explains why passport scans are rejected, the requirements they should meet, and the practical steps you can take to resolve the issue quickly.
A rejected passport scan is one of the most common document-related issues during the Vietnam e-visa application process.
In many cases, the passport itself is perfectly valid—the problem is simply that the uploaded image does not meet the document review requirements.
Common reasons include:
Even when all personal information in your application is correct, an unclear passport scan may delay document verification or result in a request for a replacement image.
For a Vietnam e-visa application, the passport scan should clearly show the passport bio page and allow all information to be read without difficulty.
A suitable passport scan should generally meet the following requirements:
Before uploading your passport image, take a moment to zoom in and verify that every detail can be read clearly.
Whether you can replace your passport scan depends on the stage of your application.
If you have not yet submitted your Vietnam e-visa application, you can simply upload a better passport scan before completing the submission.
If your application has already been submitted and you receive a request to provide a clearer passport image, you should carefully follow the instructions provided for your application.
In some cases, if the application cannot continue because of passport scan issues or other document-related problems, some applicants choose to submit a new Vietnam e-visa application instead.
If you are unsure whether your passport scan meets the Vietnam e-visa requirements, our experienced visa specialists can review your documents before submission.
You can apply through https://www.vietnam-evisa.com/apply/, where your passport scan and supporting documents are carefully reviewed before submission to help reduce avoidable processing delays.
If your passport scan has been rejected, identifying the issue and preparing a new, high-quality image is usually the fastest way to move forward.
Create a new image of your passport bio page.
Whenever possible:
A properly captured image is much easier for document reviewers to verify.
Before uploading, confirm that:
Missing even a small portion of the passport page may result in another request for a replacement image.
Zoom in on the passport scan and make sure:
If any part of the passport information is difficult to read, it is generally better to create a new image before uploading.
Save the passport scan using the image format accepted by the Vietnam e-visa application system.
Avoid excessive compression or editing that could reduce image quality.
If you receive a request to provide a clearer passport image, carefully follow the instructions for your application.
If your application cannot continue because of passport scan issues or other document-related problems, submitting a new Vietnam e-visa application may be an appropriate option depending on your circumstances.
If you need assistance reviewing your passport scan before submission, our experienced visa specialists can help verify that your documents meet the application requirements.
Apply through https://www.vietnam-evisa.com/apply/, where your passport scan and supporting documents are carefully reviewed before submission.
A few simple precautions can significantly reduce the chance of document-related issues.
Taking a few extra minutes to check your passport scan can help prevent unnecessary delays later.
Common reasons include blurry images, cropped passport pages, glare, unreadable passport information, low image quality, or uploading the wrong page.
If your application has not yet been submitted, you can replace the passport image before submission. If you are asked to upload a new passport scan after submission, follow the instructions provided for your application.
Yes. The complete passport bio page, including all four corners and the machine-readable zone (MRZ), should be clearly visible.
Yes. A smartphone camera is generally suitable if it produces a clear, high-resolution image with all passport details fully readable.
A clear color image is generally recommended because it helps ensure that all passport details can be reviewed accurately.
If your current application cannot continue because of passport scan issues, submitting a new application may be an appropriate option depending on your circumstances.
A rejected passport scan does not necessarily mean there is a problem with your passport. In many cases, improving the image quality and ensuring that all passport details are clearly visible is enough to resolve the issue.
By carefully reviewing your passport scan before submission, you can reduce the likelihood of delays and requests for additional documents.
If you need professional assistance reviewing your passport scan or preparing a new Vietnam e-visa application, our experienced team can help verify your documents before submission. Apply through https://www.vietnam-evisa.com/apply/ for reliable support throughout the application process.
